1. Introduction
DC Luxury Homes Pty Ltd, ABN: 81 625 282 939 (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website at https://dcluxuryhomes.com.au and interact with our services. This Privacy Policy explains how we collect, use, disclose, and manage your personal information.
We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) contained within it. As a Queensland-based business, we also have regard to applicable Queensland legislation, including the Information Privacy Act 2009 (Qld) where relevant.
By using our website or engaging with our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
2. Personal Information We Collect
2.1 Information You Provide to Us
We may collect personal information that you voluntarily provide to us, including:
- Your full name
- Email address
- Phone number
- Postal address or project location
- Details about your building or renovation project
- Financial information where required for quotes or contracts
- Any other information you include in enquiry forms, emails, or communications with us
2.2 Information Collected Automatically
When you visit our website, we and our third-party service providers may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website URLs
- Pages visited and time spent on our website
- Date and time of your visit
- Cookies and similar tracking technologies (see Section 7)
2.3 Sensitive Information
We do not intentionally collect sensitive information (as defined under the Privacy Act) unless it is reasonably necessary for our services and you have consented to its collection. If sensitive information is inadvertently submitted, we will handle it in accordance with the APPs.
3. How We Use Your Personal Information
We collect and use your personal information for the following primary purposes:
- To respond to your enquiries and provide you with quotes or information about our services
- To enter into and administer contracts for home building and renovation services
- To process payments and manage your account
- To communicate with you about your project, including updates and scheduling
- To comply with our legal and regulatory obligations, including obligations under the Queensland Building and Construction Commission Act 1991 (Qld)
- To improve our website and services through analytics
- To send you marketing communications about our services, where you have provided consent or where permitted by law
- To manage and resolve any complaints or disputes
We will only use your personal information for a secondary purpose if you have consented to that use, or if it falls within an exception under the Privacy Act (e.g. the secondary use is directly related to the primary purpose of collection).
4. Disclosure of Personal Information
4.1 Third Parties We May Share Information With
We may disclose your personal information to:
- Subcontractors, tradespeople, and suppliers engaged in connection with your project
- Architects, designers, and consultants assisting with your project
- Legal and financial advisors
- The Queensland Building and Construction Commission (QBCC) and other regulatory bodies where required
- Insurance providers
- IT service providers and website hosting companies
- Marketing and analytics service providers (including Google Analytics)
- Government agencies or authorities where required or authorised by law
4.2 Overseas Disclosure
Some of our third-party service providers (such as cloud hosting or analytics platforms) may be located overseas or may process your data outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure such recipients handle your information in accordance with the APPs or a substantially similar standard of protection. By using our website, you consent to such overseas disclosure where it cannot be avoided.
4.3 No Sale of Personal Information
We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Quality and Security
We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, and relevant. We encourage you to contact us if your personal information changes or if you believe the information we hold is inaccurate.
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
- Secure website hosting with SSL/TLS encryption
- Access controls and password protection for internal systems
- Staff training on privacy obligations
- Regular review of our data security practices
Despite these measures, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security of information you transmit to us.
6. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- For the duration of your engagement with us and any applicable warranty or defect liability period under your building contract
- As required by applicable laws and regulations, including record-keeping obligations under the QBCC Act and tax legislation
- To resolve disputes and enforce our agreements
When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.
We may use the following types of cookies:
- Necessary for the website to function properlyEssential cookies:
- Help us understand visitor behaviour (e.g. Google Analytics)Analytics cookies:
- Used to deliver relevant advertising (e.g. Google Ads)Marketing cookies:
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy.
8. Access and Correction of Personal Information
Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request that we correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within a reasonable period (generally within 30 days). We may need to verify your identity before granting access.
In some circumstances, we may be unable to provide access to certain information (for example, if doing so would unreasonably impact the privacy of another individual, or if the information is subject to legal professional privilege). If we deny or limit your access request, we will provide written reasons.
We do not charge a fee for lodging an access request, but we may charge a reasonable fee to cover the cost of providing access in some circumstances.
9. Complaints
If you believe we have breached the APPs or your privacy rights, we encourage you to contact us first so we can attempt to resolve your concern.
Please direct your complaint to our Privacy Officer using the contact details in Section 11. We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Queensland residents may also contact the Office of the Information Commissioner Queensland (OIC Qld) for matters relating to Queensland Government agencies, though this is less likely to apply to dealings with our private business.
10. Direct Marketing
We may use your personal information to send you marketing communications about our services where you have consented or where we are otherwise permitted to do so under the Privacy Act and the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly using the details in Section 11
We will process your opt-out request promptly. Please note that even after opting out of marketing, we may still contact you for transactional or service-related purposes.
11. Contact Us
For all privacy-related enquiries, access requests, corrections, or complaints, please contact us:
DC Luxury Homes
- Email: info@dcluxuryhomes.com.au
- Phone: 0415 123 658
- Website: https://dcluxuryhomes.com.au
- QBCC Licence: 729118
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.